Refund policy

We want you to love what you bought. If something is not right, we are here to help.

You may return most items within 14 days of delivery for a refund or exchange. Items must be unused and in their original condition with any tags or packaging.

Some items cannot be returned. These include earrings, food items, candles that have been burned, and personal care products that have been opened. This is for health and safety.

To start a return, email us at gifts@pergolina.com. Tell us your order number and what you would like to return. We will reply with the next steps.

Mail returns to:

Pergolina
10153 1/2 Riverside Drive
Toluca Lake, CA 91602

You pay the return shipping cost unless the item arrived damaged or we sent the wrong thing. We suggest a tracked shipping method. We cannot refund an item we do not receive.

Once your return arrives, we will inspect it and email you. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.

Sale items and gift cards are final sale.

Questions? Email gifts@pergolina.com and we will take care of you.